Privacy Policy

1. FACE BY SM PTY LTD trading as Face by Sanja Maria ABN 47 675 912 679 (Face by SM, we, us) is committed to protecting the information about you that we collect, store and use when you provide it to us on our website: http://facebysm.com/ (Site).

2. We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

3. By accessing the Site, or by making a booking with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

4. The Privacy Policy applies only to information collected through our Site and does not correlate with information received through any other medium.

Collection of your personal information

5. Face by SM collects personally identifiable information about you, being:

your name;
your contact information including email address;
payment details;
and medical information including but not limited to allergies and current medications.

How will Face by SM use your personal information?

6. We primarily collect your information in order to be able to service your requirements to the best of our ability. We will collect, hold and use your personal information for the following reasons:

assist us in providing services to you;
contact you or respond to your queries;
book in appointments;
confirm and reschedule appointments;
send SMS confirmations;
tailor your experience of the Site and our communications to you;
to advertise our services and the Site;
for our internal administrative, marketing and planning requirements;
to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and
for purposes that are expressly permitted under any agreement with you.

To whom will Face by SM disclose my personal information?

7. We do not disclose or trade any personal information about you publicly or to third parties unless it is authorised or required by law, or as otherwise outlined in this Privacy Policy.

8. Your personal information will never be sold to any third party.

9. From time to time, we may disclose your personal information (on a confidential basis) to agents or affiliated third parties who assist us in the operation of our business, billing, marketing and promotion, user experience research and surveys, Site hosting and support and maintenance. We will only disclose your information to the extent required for the purpose of the third party providing services contracted to us so that we may service you. Face by SM takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your non-identifiable personal information, however takes no responsibility or liability for the content of these third party websites.

10. Personal information that we collect from you will be stored in servers located in Australia.

11. Face by SM reserves the right to disclose your personally identifiable information if required to do so by Australian Law Enforcement, to protect our Site and its content, to protect our employees and to protect our client’s rights and overall safety.

Site User Tracking Experience

12. We may use tracking software to review and improve your experience of our Site.

13. In particular, we may use Google Analytics Advertising products: Re-marketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google's Site at https://tools.google.com/dlpage/gaoptout/.

14. We use cookies for authentication purposes and to tailor the Site to your preferences. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.

15. We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.

16. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Social media features

17. The Site includes social media features, such as Facebook and Instagram buttons. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third parties and your interactions with these features are governed by the privacy policy of the company providing them.

Protecting and maintaining personal information

18. We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

19. Some parts of the Site are not protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.

20. If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

Accessing personal information

21. It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email info@facebysm.com.

22. If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law. If you have objections to the Privacy Policy, you should not access or use the Site.

Log Data

23. We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IPL") address, browser type, browser version, the pages of our Service that you visit, the time and date of. your visit, the time spent on those pages and other statistics.

Service Providers

24. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

25. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cnnot gaureentee its absolute security.

Links To Other Sites

26. Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

27. Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have concerns

22. Face by SM welcomes your comments regarding this Privacy Policy. If you have any concerns about how we handle your personal information or require further information, please contact our Privacy Champion at paddington@facebysm.com.

23. This document represents our Privacy Policy as at February 2018. We may change this document from time to time to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to regularly review this statement to inform yourself of any amendments.